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Common questions
Quick answers to questions you might have
How quickly will I get a response?
Support requests are typically answered within 24 hours on weekdays. Sales and partnership inquiries within 12-48 hours. Premium subscribers get priority support.
Do you offer phone support?
We currently focus on email and chat support to ensure quality, documented responses. Pro subscribers have access to priority chat support during business hours.
Can I schedule a demo?
Absolutely! Email sales@hunidu.family with your preferred times, and we'll set up a personalized walkthrough of HuniDu for your family.
Where can I report a bug?
Email support@hunidu.family with details about the issue, including screenshots if possible. We take bug reports seriously and typically respond within a few hours.
Headquarters
HuniDu Inc.
123 Family Lane, Suite 400
San Francisco, CA 94102
United States
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Closed
Support requests are monitored 24/7, but responses may be delayed on weekends.